The interviewer will be looking for answers that include evidence and examples of times when you have actively sought to develop your own skills and encouraged and helped others to expand their knowledge.Put into simple terms, managing a quality service is all about completing your job and meeting your objectives in the most efficient and effective way. Despite changes to recruitment processes, as we have seen with the Civil Service’s recent move to using Success Profiles Behaviours, competency based interviews will still be used at all levels.

How would you answer?Even in roles where you predominantly work alone, there is usually an element of teamwork involved, whether it is with different departments, partners or external suppliers. This was linked to the Civil Service Competency Framework and it provided a structured approach whereby every candidate was tested with the same questions in the same order. Show genuine interest when listening to others.Here is a small selection of competency based interview questions related to Working Together / Teamwork taken from the InterviewGold online training. What action or steps did you take? It will take only 2 minutes to fill in. They may not be as tightly structured as before however they are an effective means of exploring prior experience and are still very popular.A competency based interview is one in which you are asked questions phrased in a specific manner so as to gather information from you about your past achievements, actions or tasks.Competency based questions can be phrased in a number of ways however they almost always start with something like:They may also be referred to as Behavioural Interviews or simply Competency Interviews.Originally seen as a way to measure performance and help with training and development, the use of competencies are widely used in the selection and recruitment process.You may have heard of a Competency Framework and indeed your current or prospective employer will most likely have one. Talk about the results.

If you are applying for a job which uses different competences e.g. We find that large employers such as the UN, Banks, the NHS, Insurance Companies, Law Firms and indeed smaller and medium sized organisations often adopt methods used by Government.In summary, whatever organisation, role or level you are being interviewed at you In this guide we examine 12 of the most common competencies you will encounter in any interview. There are many different approaches you could take to writing competencies, such as the STAR, or the CAR method. Staying in touch, making requests, giving instructions, talking through options and decisions, all the simple actions in our lives involve being able to listen, understand and respond. How would you answer?In the interview you will need to make clear the process you have adapted in coming to your decisions. It covers the ability to maintain focus and dedication, to follow procedure, and to use your own initiative.Put into simple terms, Delivering at Pace means producing top quality results within pre-set and often tight deadlines, making sure that you monitor your and your team’s progress and overcome any obstacles. Following a proper process and applying sound judgement and reasoning to come to the right solution. Give the reader some background, just enough to set the scene.Actions - Make sure that you explain how you did something not just what you did. In addition, these can also cover the development of the Job Description, Person Specification, Application Form, Job Profile and Advertisement right through to the conduct of the interview itself.You should be aware that UK Government and Civil Service departments have moved away from competency frameworks and have adopted This consists of 5 elements and one of those is called the While these form the core of the Civil Service Success Profiles Behaviours, they are competencies that are Even if you are not going for a job within Government or the Civil Service, this guide should be essential reading for you. They’re used as a means of testing you throughout the application process, from the video interview stage all the way to the assessment centre. It can involve providing the best possible service to your customers and clients and these can be external or internal such as other departments, teams or stakeholders.Here is a small selection of competency based interview questions related to Managing a Quality Service taken from the InterviewGold online training. Employers want to know that you have used a sound approach to making decisions, you have used judgement backed up by accurate data and evidence.When creating your answer show that you have used your reasoning, insight and objectivity in order to make a decision that will provide the most value and is most likely to achieve success for the specific objective in question.

From Seeing the Big Picture through to Deliver at Pace, we outline what is involved, we show typical questions and we give you some example situations which you can use to refresh your memory.Put into simple terms, Seeing the Big Picture means being able to look beyond your own role and tasks and having an awareness of how your activities feed into the performance of your team, your department and the organisation.

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