Booking reference, Velocity or e-Ticket number Booking reference Velocity number e-Ticket number Velocity or e-Ticket number. Our website might also contain third party cookies from our partners. You can learn more about how we use these technologies in our © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 | If you choose not to accept cookies, please refrain from using the Virgin Australia website. Virgin Australia has been an important part of Australia for 20 years and we’re determined to keep flying into the future.Long-haul international operations are an important part of the Virgin Australia business. Check-in opens 48 hours prior to departure for domestic flights and 24 hours prior to departure for international flights. Virgin Australia Group has made the decision to discontinue the Tigerair brand however will look to operate a similar brand in the future when the domestic market recovers. During this challenging time, we want you to know that our customers are always our first priority.Domestic and international travel has been heavily impacted, and as a result we’ve had to make some temporary changes to our services in the interest of our guests, our team, and the community. Specific service requests. Departure location. Due to certain Virgin Australia Group companies entering voluntary administration, if your original booking was made on or before 20 April 2020, we are unable to process a refund and instead can provide you with a Conditional Credit (link to page). For more information, see the If you have booked with Virgin Australia but are travelling with our partner airlines, you can request to change or cancel your booking.For updates on our partner airlines, please see below.Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. There are no bookings currently listed under your Velocity account. Points redemption on flight upgrades and hotels are also now available for travel from 21 July 2020 onwards.

Check in times. Save 10% on select domestic and international flights. Contact us to make a booking, manage your booking, or find out information about Virgin Australia. However, given current international travel restrictions, the airline will continue to suspend flights to Los Angeles and Tokyo with the intention to recommence and grow long-haul flights when sufficient demand returns. We use cookies and similar technologies on our website to improve the content and functioning of our website and to show you relevant advertising. Recently, Virgin Australia announced their plan to create a stronger airline business to see it through COVID-19 and well into the future, under new owners, Bain Capital. © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 © Virgin Australia Airlines (SE Asia) Pty Ltd ABN 79 097 892 389 © Virgin Australia Airlines (NZ) Limited

For bookings originally made on or after 21 April 2020, your cancellation will be processed automatically after completion of this form, and your request will be reviewed in line with the fare rules and policies applicable to your booking.

Earn travel credits when you spend $20,000 or more on eligible flights Please note, there is no action necessary to redeem your credit as this will be processed automatically and further information will be sent to the nominated email address on the booking. Guests who held credit or upcoming bookings with Tigerair will receive a credit to the full value of their booking to be used with Virgin Australiafor travel until 30 June 2023. Contact us to make a booking, manage your booking, or find out information about Virgin Australia. Please note, there is no action necessary to redeem your credit as this will be processed automatically and further information will be sent to the nominated email address on the booking. Customers will continue to have access to international markets through the airline’s codeshare partners.Short-haul international destinations remain suspended until late October in line with travel restrictions however we intend to resume these services when restrictions lift and demand returns.Guests who held upcoming bookings for Virgin Australia operated flights to Los Angeles or Tokyo will receive communications from Virgin Australia with further information. Retrieve Retrieve as a Velocity member.

Redemption on Europcar is now available for travel from 31 July 2020 onwards.Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes. Virgin Australia domestic Reward Seat and Any Seat bookings have re-opened for travel from 21 July 2020 to some of our Points redemption on flight upgrades and hotels are also now available for travel from 21 July 2020 onwards. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. Last name. We’ll do our best to keep you informed as the circumstances change, so please continue to check back here for the most up to date information.The Virgin Australia Group has made several announcements that may change your upcoming journey with Virgin Australia or Tigerair.For more information on these announcements please see the links below.We’ve increased flexibility on all new and existing bookings to give you peace of mind.Information on our schedule  and travel restrictions that may apply to you.We’re implementing changes to our customer journey to minimise risks associated with COVID-19The Virgin Australia Group entered voluntary administration in April 2020 to recapitalise the business.

Velocity Frequent Flyer, whilst owned by the Group, is a separate company and is not in administration.Virgin Australia continues to operate domestic flights in line with travel demand.The company is in the final stages of the voluntary administration process and we intend to move forward with Bain Capital as the preferred new owner. Copyright © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 In uncertain times, one thing is certain – our commitment to you.

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