Start studying CUSTOMER SERVICE exam questions. Log in Sign up. Created by. Browse. Gravity. This also cuts down on time.Describe the importance of positive customer relations as it relates to employees.Businesses with positive customer relations usually have courteous and hardworking employees who provide the customer service.How do business processes relate to customer relations?When business processes go well, it's easier for the business to maintain positive customer relations. Start studying Customer Service Chapters 1 and 2 Test. False. Match. wildcrazy.
Start studying Customer Service Test. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Customer Service Test. Learn. Created by. Test. Log in Sign up. Gravity. Flashcards. Write. Learn vocabulary, terms, and more with flashcards, games, and other study tools. PLAY.

Industry standards (know what the customer wants) also know what your competition is doing 2. Write. Most competitors offer the same products, so you have to make a difference with great customer service.Why is it important for companies to pay increasing attention to customer service?- Show the customer you are listening by checking that you understand.What are some golden rules of dealing with customer complaints? What are some of the things that can irritate people when dealing with customer service departments? Learn. Spell. PLAY. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Spell. In a broad sense, a customer can be described as anyone with whom we exchange value. Positive customer relations will make your customers happy.Describe the importance of positive customer relations as it relates to competition.Positive customer relations will force customers to come to your business instead of someone else's.Describe the importance of positive customer relations as it relates to Loyalty.When clients spend money, they're likely to return to a business they know with positive customer relations.Describe the importance of positive customer relations as it relates to word of mouth promotion.When a business has positive customer relations, customers are likely to tell their family and friends about it.Describe the importance of positive customer relations as it relates to productivity.Businesses usually have good quality products if they have positive customer relations. Only $1/month. Why?Proactive: Businesses should stay ahead of issues so they don't happen.

Customer expectations 3. It's the process and manner by which a business develops, establishes, and maintains relationships with its customers; the activities a business engages in to interact with its customersDoes having satisfied customers mean that a business has positive customer relations? Create.

Products/ deliverables: a product or deliverable may be tangible (can see the products or service Intangible: service that is provided to the customer. 5. A comprehensive database of more than 110 customer service quizzes online, test your knowledge with customer service quiz questions. Customer Service Skills Chapter Exam Instructions. Our online customer service trivia quizzes can be adapted to suit your requirements for taking some of the top customer service quizzes. Terms in this set (97) Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible. Choose from 500 different sets of customer service flashcards on Quizlet.

STUDY. Choose your answers to the questions and click 'Next' to see the next set of questions. Always put the customer first in the conversation.How should businesses approach making promises to customers?Businesses should always keep their promises to customers.Describe how employees should demonstrate helpfulness toward customers.Businesses should be proactive (stay on top of things).How should a business approach touch points (customer interactions)?They should approach them with the customer in mind.

Match. Test. Which of these things irritate you most?How do you define good customer service? Search. Delivery systems: 1. What does good customer service involve?It's very important to retailers to have customer loyalty. 4. CUSTOMER SERVICE exam questions. Reacting well to them isn't enough; you should try to prevent.Describe the importance of positive customer relations as it relates to customers.Today's customers are demanding. Flashcards. STUDY. Why or why not?Yes; When you have positive customer relations, you are making customers happy.How do customers feel when a business has positive customer relations?This makes customers feel good and important about the business.To build positive customer relations, should businesses be proactive or reactive? Learn customer service with free interactive flashcards.

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(Target market)How does the business environment relate to customer relations?You want the customer to feel comfortable and welcome so there is repeat service.It provides convenience as well as more opportunities for touchbacks.How do a business's people affect its customer relations?Why is it important for a business to pay attention to its internal customers (employees)?They provide service as well, and the business relies on them to make the business look good and have good customer relations.Describe the relationship between communication and positive customer relations.Good communication leads to positive customer relations.How should businesses approach customer complaints?How can a business show gratitude to its customers?They can establish award programs for customers who have repeat business.Describe how employees should demonstrate courtesy and friendliness toward customers.Always be polite and courteous to your customers.

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