Their service is independent and does not cost you anything. If your complaint is about something else: Customer Support Manager, AIG Direct, The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG. They can review your current needs and circumstances and suggest some options for you.We’re sorry to hear you may be unwell. In the event of an emergency, call Travel Guard® anytime from anywhere in the world: Country Code: 60 Area Code: 3. In the unlikely event that you need to make a complaint, our dedicated Group Protection Claims team are here to help. Monday to Thursday from 9:00am - 6:00pm, or Friday 9.00am - 5:30pm, except UK bank holidays.A claims assessor will explain the process and what information we’ll need and guide you through the process.We have a dedicated help and support section for customers and their representatives, which may be of use.We will try to resolve complaints as quickly and fairly as possible.

*Calls are charged at standard rates from a BT landline but may cost more via mobiles and other networks.If you wish to complain about an insurance policy purchased online, and you reside outside the UK, Channel Islands, Isle of Man or Gibraltar, you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at:The Financial Ombudsman Service helps settle disputes between consumers and financial firms.



Travel Insurance Policy Enquiries. They can decide if we have acted wrongly and if you have lost out as a result.

AIG Life uses cookies to deliver the best web experience. In the event of an emergency, a reverse charge call to Travel Guard™ any time from anywhere in the world will put you in touch. Please get in touch using one of the options below.If you’ve been asked to complete an Individual Assessment and need more information, our dedicated team are ready to help.

Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. Telephone: 020 8662 8100. However, if a matter cannot be resolved satisfactorily, you can refer your complaint to the Financial Ombudsman Service.If you make a complaint, it will not affect your right to take legal proceedings. American International Group UK Limited is registered in England: company number 10737370.

You can specify the conditions for storage and access cookies on your privacy settings of your browser. Phone: 1800 017 682.

@ 2020 American International Group, Inc. All rights reserved.

Claims should be made either through the employer or their financial adviser/employee benefits consultant. (calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone) or You can find details of how to do this below.

If you'd like to discuss this, please ring us on the number below.If you're thinking about cancelling your AIG Life policy arranged through your financial adviser, we recommend that you speak to them first. By continuing to use this site, you agree that we may store cookies on your device.

This information can be checked by visiting the FS Register ( For a seamless experience, please enable the option to run JavaScript on this deviceCustomer Notice: Policyholders experiencing financial difficulties due to coronavirus, please The Glasgow office contact telephone numbers and email addresses remain unaltered and the new address is:Do you have a query?

Please note - making a change to your policy may mean your original needs might not be met in full.If you're having difficulty paying your premiums, but still want to maintain some cover for you/your family, you can reduce the overall amount covered.
If you're struggling to pay the premiums because of a serious illness, please get in touch before cancelling your direct debit.

Please quote your claim and policy number.

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Please see our

We’ll let you know about any change in your premium amount when you call. Some of our policies have a feature called 'Waiver of Premium', which could mean we can pause any repayments for a period of time whilst you recover.


Give us a call and we can change a joint policy into two single policies, without the need for any more medical evidence. If you are a member of the group scheme or their representative and wish to make a claim, please contact the employer for more information, on how to proceed. Reverse charges calls can be made from some countries. If you are a member of the group scheme or their representative and wish to make a claim, please contact the employer for more information, on how to proceed. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN number 781109). Please quote your policy number.

Please get in touch using one of the options below.Our claims team is ready to help with any questions you may have about new or existing group protection claims. If it’s as a result of a separation or divorce, we just need formal evidence of that to proceed.

Our Customer Service Team is available from.

Contact your local operator or email Travel Guard® at auassistance@aig.com. Call us on: 0330 303 9973…


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