If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. Where an excess applies, this will be taken off the amount of your claim. The amount we pay will also depend on any limit shown in the policy. If you or the policyholder decide to telephone us, we will: Take details of the loss or damage caused. Then the claims handler will triage your claim via the most appropriate route and explain the next steps and timescales. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. Outside of Ireland and need to make a claim? We can arrange for an authorised contractor to help with:All AXA home insurance customers have access to a confidential helpline for free expert advice about legal issues including:Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.Any claim that you make against your policy will have an impact on your premiums at renewal. See our cookie policy for more information on cookies and how to manage them.I have a water leak; will my insurer send a plumber? Having had a claim in the previous year is only one of many factors which is used to calculate your renewal premium.Each claim is unique.

This is for the removal and replacement of any part of your property to find the source of water escaping from, pipes, tanks, appliances or fixed heating systems which are causing damage to your property. We may ask you to provide a quotation for repair or replacement. We may appoint one of our approved suppliers or loss adjusters to validate and manage the claim on our behalf. The cover limits will not be reduced by any claim.We may appoint an approved supplier to act on our behalf to validate the claim. If no equivalent replacement is available, then we’ll pay the full replacement cost of the item with no discount applied.We won’t pay more than the sum insured for a claim. See our cookie policy for more information on cookies and how to manage them.Welcome to the AXA Coronavirus Hub, containing our latest advice and resources for you, your employees and your clients.From our range of home insurance products through to our flexible motor insurance products, we're sure we have a personal lines product for your customers.Giving you the tools you need so you can work more efficiently, offer more choice and be more competitive.Everything you need from AXA to help you make the most of your business.Whether you need to make a claim or you've just got a question, we want to direct you to the department that can help you.Welcome to the AXA Coronavirus Hub, containing our latest advice and resources for you, your employees and your clients.From our range of home insurance products through to our flexible motor insurance products, we're sure we have a personal lines product for your customers.Giving you the tools you need so you can work more efficiently, offer more choice and be more competitive.Everything you need from AXA to help you make the most of your business.Whether you need to make a claim or you've just got a question, we want to direct you to the department that can help you.Secure SMEs cover via our Connect eTrade product suiteCreates a quick and accurate report of a business’ exposure to Business Interruption based on the insured’s own financial accountsWhat you need to do when a client wants to pay by instalmentsEverything you need to know about making – and preventing – home insurance claimsWhen your policyholder needs to make a claim, contact our claims team who will immediately take action to help. Call 1890-247-365 24h a day, 7 days a week and 365 days a year ... Do not instruct experts or contractors without prior agreement from AXA Insurance. If you cancel your home insurance after 14 days from the start date you will need to pay a £30 cancellation fee on top of the time you’ve been covered by us. Some claims will benefit from the video streaming app which means we can survey the damage without you needing to take time out of your day to wait in for a surveyor.No. Claiming from abroad? There are no fixed timescales for this process.This depends on what level of cover you’ve selected.

By email: Send the completed claim form(s) with all supporting document(s) to home.claims@axa.com.hk; By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form This includes the cost of claims made against our policy holders*. We’ll then explain the next steps and how your claim will progress. 3.2% of our home insurance policy holders needed to make a claim in the last year, with an average claim pay out of £4,618. We won’t pay for loss of value to any item or buildings resulting from repair or replacement following a claim.

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